:root{--ink:#10233f;--blue:#175ddc;--blue-dark:#0b3a8d;--surface:#fff;--muted:#66758b;--line:#dce5f2;--bg:#f2f6fb;--danger:#b42318;--good:#087443}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,sans-serif}.shell{max-width:1240px;margin:0 auto;padding:32px 20px 48px}header,.section-title,.profile{display:flex;align-items:center;justify-content:space-between;gap:16px}h1,h2,p{margin:0}h1{font-size:30px;letter-spacing:-.03em}h2{font-size:17px}.eyebrow{font-size:11px;letter-spacing:.13em;color:var(--blue);font-weight:800}.hidden{display:none!important}.card{background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:20px;box-shadow:0 8px 25px rgba(26,55,91,.05)}.auth-grid,.lower-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin-top:28px}.auth-grid .card{display:grid;gap:13px}.auth-grid h2{margin-bottom:5px}label{display:grid;gap:6px;color:var(--muted);font-size:13px;font-weight:650}input,textarea{font:inherit;border:1px solid #c8d4e3;border-radius:9px;padding:10px 11px;color:var(--ink);background:#fff}textarea{min-height:88px;resize:vertical}button{background:var(--blue);border:0;border-radius:9px;color:#fff;font:inherit;font-weight:750;padding:10px 14px;cursor:pointer}button:hover{background:var(--blue-dark)}button.ghost{background:#eef4ff;color:var(--blue);padding:8px 11px}.profile{margin:25px 0 12px;font-weight:700}.badge{font-size:12px;color:var(--good);background:#dcfae6;padding:3px 8px;border-radius:999px}.metrics{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:20px}.metric{border-left:4px solid var(--blue)}.metric strong{display:block;font-size:25px;line-height:1.1;margin-top:7px}.metric span{font-size:12px;color:var(--muted)}.workspace{display:grid;grid-template-columns:390px 1fr;gap:20px;min-height:485px}.queue,.thread{min-width:0}.conversation-list{margin-top:14px;display:grid;gap:7px;max-height:600px;overflow:auto}.conversation{border:1px solid var(--line);border-radius:10px;background:#fff;text-align:left;color:var(--ink);padding:11px}.conversation:hover,.conversation.active{border-color:var(--blue);background:#f5f8ff}.conversation small{display:block;color:var(--muted);margin-top:3px}.status{font-size:11px;font-weight:800;text-transform:uppercase;color:var(--blue)}.messages{height:340px;overflow:auto;padding:18px 2px;display:flex;flex-direction:column;gap:10px}.messages.empty{display:block;color:var(--muted)}.message{max-width:78%;padding:10px 12px;border-radius:12px;background:#edf3fc;align-self:flex-start;white-space:pre-wrap}.message.outbound{background:#dbeafe;align-self:flex-end}.message small{display:block;margin-top:4px;color:var(--muted);font-size:11px}.composer{display:flex;gap:8px;border-top:1px solid var(--line);padding-top:12px}.composer input{flex:1}.lower-grid{margin-top:20px}.lower-grid .card{display:grid;gap:12px}.lower-grid ul{padding-left:20px;margin:0;color:var(--muted)}.notice{position:fixed;right:20px;bottom:20px;max-width:350px;background:#10233f;color:white;border-radius:10px;padding:11px 14px;opacity:0;pointer-events:none;transition:.2s}.notice.show{opacity:1}.notice.error{background:var(--danger)}@media(max-width:850px){.metrics{grid-template-columns:repeat(3,1fr)}.workspace,.auth-grid,.lower-grid{grid-template-columns:1fr}.workspace{min-height:0}.queue{max-height:390px}.messages{height:300px}}@media(max-width:480px){.shell{padding:22px 12px}.metrics{grid-template-columns:repeat(2,1fr)}h1{font-size:25px}}.case-actions{border-top:1px solid var(--line);display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-top:14px;padding-top:14px}.mini-form{display:grid;align-content:start;gap:8px;background:#f8faff;border:1px solid var(--line);border-radius:10px;padding:10px}.mini-form button{padding:8px 10px;font-size:13px}.case-actions select{font:inherit;border:1px solid #c8d4e3;border-radius:9px;padding:10px 11px;color:var(--ink);background:#fff}@media(max-width:850px){.case-actions{grid-template-columns:1fr}}